I have tried a number of times to get Pure to accept that there may be a problem with the latest version of their s/w (v3.2) for their 'Pure One Flow'.
I have sent them detailed explanations as to what now happens whilst attempting to use my 'One Flow' but my constructive comments seem to be almost completely ignored. I have had one reply from Trevor who asked a list of questions with respect to IP address, DNS, Device Wi-Fi MAC address etc. and although this information was supplied together with a full and complete description of exactly what happens (or does not happen when it should). However, 'Pure' support staff seem to think that we, the purchasers and users of their product, haven't the faintest idea of what we are doing with such 'sophisticated equipment' and treat our constructive comments and enquiries as mere intrusions into their daily routine and attempt to either dismiss our questions with entirely inappropriate suggestions or just not bother to answer them at all.
With my 'One Flow' still being under warranty, I feel that if I am not treated with more serious respect (in that I do know what I am talking about) my radio will be returned to the supplier as faulty, even though it is not faulty - it's just the software which prevents it from functioning correctly - and receive a full refund for this item.
Pure will have to rest assured that I will never purchase any further products from their company and, if others have similar difficulties, mat wish to do the same.
I am completely fed up with being treated like a know-nothing idiot and if Pure doesn't take more notice of their customers' problems, they'll only get what they deserve.