Flow remote devouring batteries of late!

Discussion of all Pure radios with Flow Internet Radio
Donncha
Posts: 8
Joined: Fri Dec 11, 2009 12:18 am

Flow remote devouring batteries of late!

Postby Donncha » Tue Mar 08, 2011 11:57 am

Anyone notice their Flow remote chewing through batteries? My remote worked normally for two years but have had to change batteries 3 times in last two months with low-average use of radio. Been using duracell batteries.

Jason Voice
Posts: 88
Joined: Thu Dec 17, 2009 11:27 am

Re: Flow remote devouring batteries of late!

Postby Jason Voice » Tue Mar 08, 2011 4:38 pm

Hi Donncha

Do you have a button stuck down on the remote?
Regards

Jason Voice

---------------------------------------------------------
Jason Voice, Technical Support Manager
Website: http://support.pure.com
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Donncha
Posts: 8
Joined: Fri Dec 11, 2009 12:18 am

Re: Flow remote devouring batteries of late!

Postby Donncha » Wed Mar 09, 2011 8:44 am

Jason Voice wrote:Hi Donncha

Do you have a button stuck down on the remote?


No button stuck; no history of trauma or other abuse of remote.

Pop in new batteries and it works immediately before quenching again in a couple of weeks.

Jason Voice
Posts: 88
Joined: Thu Dec 17, 2009 11:27 am

Re: Flow remote devouring batteries of late!

Postby Jason Voice » Wed Mar 09, 2011 4:49 pm

PM me your name and address Donncha and I'll get a replacement remote dispatched to you.
Regards

Jason Voice

---------------------------------------------------------
Jason Voice, Technical Support Manager
Website: http://support.pure.com
---------------------------------------------------------

Pokerdaz
Posts: 22
Joined: Mon Dec 21, 2009 3:04 pm

Re: Flow remote devouring batteries of late!

Postby Pokerdaz » Wed Mar 09, 2011 6:48 pm

Jason Voice wrote:PM me your name and address Donncha and I'll get a replacement remote dispatched to you.

Now that is what I call great customer care - excellent.

Professor
Posts: 107
Joined: Tue Sep 28, 2010 12:34 am

Re: Flow remote devouring batteries of late!

Postby Professor » Wed Mar 09, 2011 10:44 pm

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Last edited by Professor on Thu Aug 11, 2011 11:43 pm, edited 1 time in total.
Fora - Where Everyone knows Everything -Everyone Else Knows Nothing

martindaler
Posts: 136
Joined: Sat Feb 06, 2010 12:57 am
Location: UK

Re: Flow remote devouring batteries of late!

Postby martindaler » Wed Mar 09, 2011 11:09 pm

What's eating you Prof, the balance of your mind seems disturbed.

Professor
Posts: 107
Joined: Tue Sep 28, 2010 12:34 am

Re: Flow remote devouring batteries of late!

Postby Professor » Thu Mar 10, 2011 12:59 am

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Last edited by Professor on Thu Aug 11, 2011 11:42 pm, edited 1 time in total.
Fora - Where Everyone knows Everything -Everyone Else Knows Nothing

Donncha
Posts: 8
Joined: Fri Dec 11, 2009 12:18 am

Re: Flow remote devouring batteries of late!

Postby Donncha » Thu Mar 10, 2011 1:58 am

Jason Voice wrote:PM me your name and address Donncha and I'll get a replacement remote dispatched to you.


Great Customer service Jason
Great Radio

Have sent PM
:D

Many thanks

simond
Posts: 4
Joined: Wed Mar 09, 2011 1:54 pm

Re: Flow remote devouring batteries of late!

Postby simond » Thu Mar 10, 2011 12:01 pm

Got to say that I agree that it is a great example of customer service. Whether or not a remote was bundled with the original item is a separate issue than someone reporting a failing remote on an independant message board and then a representative of the manufacturer stepping in and offering to replace it no questions asked.

Well done Jason!

Simon


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